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1. PHONE NUMBER FOR EVERNOTE CUSTOMER SERVICE FOR MAC
2. PHONE NUMBER FOR EVERNOTE CUSTOMER SERVICE UPDATE

The bug can occur in the version of Evernote for Mac released in September, and less frequently in versions released since June.

PHONE NUMBER FOR EVERNOTE CUSTOMER SERVICE UPDATE

We have identified a bug in some versions of Evernote for Mac that can cause images and other attachments to be deleted from a note under specific conditions. The full email that was sent out is below: It’s unclear just how widespread the issue is, but either way, be sure to update Evernote for Mac to the latest version as soon as possible.

Personally, I’m a big Evernote user but was not affected by this bug. If you already have Premium, Evernote says the gift code can be used to either extend your subscription for one year or saved as Points for use down the line. In a move that might be a little too late, though, Evernote is offering everyone affected by the attachment loss bug one free year of Evernote Premium to “make amends” and offer improved customer support via chat and email. While some attachments were able to be saved by Evernote, users themselves may be able to salvage some through the service’s note history feature, which is only available to Evernote Premium customers. Nevertheless, Evernote says that once the problem was identified, it worked quickly to resolve it and attempted to restore all lost attachments, though it wasn’t entirely successful. In the email, the company says that this is due to a recently discovered bug that could cause images and other attachments to be deleted from a note “under specific conditions.” Text notes, however, are unaffected.Įvernote points out that not everyone is affected, saying “a small number of people” were hit by the bug. Evernote has started notifying Evernote for Mac users via email informing them that they should update the app as soon as possible.